Terms & Condition
THE TERMS OF SERVICE (“TERMS”) SET OUT BELOW GOVERN YOUR USE OF
WWW.HEALTH29.IN AND SERVICES; YOU SHOULD READ THESE TERMS
CAREFULLY AS THEY CONTAIN IMPORTANT INFORMATION REGARDING YOUR
LEGAL RIGHTS, REMEDIES AND OBLIGATIONS.
1. This agreement (together with the documents referred to therein) informs you as
available on www.health29.in (the “Services”), whether as a registered user or as
This document is an electronic record in terms of the Information Technology Act, 2000,
and rules there under, as applicable, and the amended provisions pertaining to
electronic records in various statutes as amended by the Information Technology Act,
2000. This electronic record is generated by a computer system and does not require
any physical or digital signatures.
This document is published in accordance with the provisions of Rule 3(1) of the
Information Technology (Intermediaries guidelines) Rules, 2011, that require publishing
www.health29.is an internet based portal owned by Across laboratories Pvt ltd,
registered in Delhi and duly incorporated under the companies act. The user agrees to
use the service to authorize the company to provide an individual who shall act in the
capacity as the agent of the user and get the products requested by the user from the
third party on the user behalf. We are offering the services to facilitate Oncology/Health
related services only in certain locations in India and never outside India.
2. APPLICABILITY OF THE TERMS AND CONDITIONS AND FORMATION OF AN
The TERMS &CONDITIONS constitute a binding agreement between Users and
IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS OF THIS AGREEMENT
IN THEIR ENTIRETY, THEN YOU ARE NOT AUTHORIZED TO USE OR ACCESS
These Terms and Conditions (“Agreement”) governs the use of the services (“Service”)
that are made available by www.health29.in (“www.health29.in “, “We” or “Us”). These
Terms and Conditions represent the whole agreement and understanding between
www.health29.in and the individual or entity who subscribes to our service (“User” or
PLEASE READ THIS AGREEMENT CAREFULLY.
By your use of the Service, you agree to comply with all of the terms and conditions set
out in this Agreement. www.health29.in may terminate your account at any time, with or
without notice, for conduct that is in breach of this Agreement, for conduct that
www.health29.in believes is harmful to its business, or for conduct where the use of the
Service is harmful to any other party.
www.health29.in may, in its sole discretion, change or modify this Agreement at any
time, with or without notice. Such changes or modifications shall be made effective for
all Users upon posting of the modified Agreement to this web address (URL):
http://www.health29.in/terms-and-conditions/ and are deemed accepted by Users each
time that User use or access www.health29.in or www.health29.in Services. You are
responsible to read this document from time to time to ensure that your use of the
Service remains in compliance with this Agreement.
3. These Terms apply to: (a) the content, materials, information, documents,
graphics and images made available on or from www.health29.in (“Content”); (b)
any content, materials, information or documents that you may upload (including
any comments that you send or post to any message boards or user blogs) on
www.health29.in (“Postings”); (c) the chat or video software that you may need to
download in order to use the services being offered
bywww.health29.in(“Software”).Such terms will be accessible on
www.health29.in and may be updated from time to time. At all times, your access
to the services offered is subject to the Regulations and you have recourse to
these terms and conditions and the remedies herein in the event of a dispute or
other issue with respect to services offered.
4. Services Offered to Users by www.health29.in. The health29 is a platform that
facilitate the online requisition by the user for any oncology/health related
services these services are provided by various registered third parties (it
includes third party licensed facilities) with company. The company is not and
cannot be a party to or control in any manner, any transaction between you and
third party. The company has full rights to change or modify the terms and
conditions at any time and in its sole discretion.
4.1) Technology Platform for Oncology/health related treatments:
The company facilitates the complete solution on Oncology/health related treatment
through third party arrangement which shall also include OTC and wellness products
offered by third-party licensed retail pharmacies & diagnostic facilities (“licensed Retail
Pharmacies/diagnostic centers or Third Party Pharmacies/ diagnostics / Health 29”).
The Company and the Website merely provide hosting services to the individuals
browsing or visiting the Website. All items offered for sale on the Website, and the
content made available by the licensed service providers, are third party/ Health 29 user
generated contents and third party Health 29 / products. The Company promises no
control over such third party user generated contents and/Pharmaceutical goods &
Oncology/health related services and does not originate or initiate the transmission, or
select the sender/recipient of the transmission, or the information contained in such
transmission. The quality of the services and Services made available by the licensed
solution provider through the Website shall be the sole responsibility of the solution
provider. The Company shall have no liability with respect to the authenticity of the
Services being facilitated through the Website.
The Company does not take any representation or warranty as to legal title of the
services offered for sale by the service provider on the Website. The right, title, claim or
interest in the products sold through the Website shall not vest with the Company and
the Company shall not have any obligations or liabilities in respect of any transactions
on the Website.
The Company is not responsible for delayed, non-performance or breach of contract
entered into between you and the third-party/ Health 29 for purchase and sale of goods
or services offered by such Third Party service provider on the Website; The Company
gives no guarantee that the concerned third-party service provider will perform any
transaction concluded on the Website. The Company is not responsible for the Services
or products which are out of stock or non performed, back ordered or otherwise
unavailable, but were shown as available on the Website at the time of placement of
order by you.
Content: You agree and acknowledge that the respective third-party/ Health 29 services
are exhibiting Third Party Content which includes catalogue of drugs/ pharmaceutical
products or oncology/health related services, and information in relation to such drugs/
pharmaceutical products or oncology/health related services, on the Website. The
content available on the Website, including without limitation, text, copy, audio, video
graphics Etc is for general information purposes only and does not constitute either an
advertisement or promotion of any drug or services being offered for sale by the thirdparty pharmacies/ oncology services/ Health 29 on the Website or any professional
medical advice, diagnosis, treatment or recommendation of any kind. Further, the
Company shall not be responsible for ensuring that the content made available are not
misleading and describe the actual condition of the Pharmaceutical Goods and
oncology/health related Services. Also, you acknowledge and understand that the
Company provides no warranty or representation with respect to the authenticity of the
information provided on the Website and you must do your own check.
The Company shall not be, in any event, held responsible or liable for any damages
arising out of such content by third-parties.
Prescription Drugs/ Oncology/health related treatments – In order to purchase drugs
and pharmaceutical products or avail oncology/health related treatment that requires a
valid prescription, you are required to upload a scanned copy of the valid prescription
via email, or on the Website or any other digital platform of the Company. Third- Party
Pharmacies/ doctors / Health 29 will verify the prescription forwarded by You and in
case of any discrepancy observed by the Third-Party Pharmacies/ doctors / Health 29,
the order will not be processed and be cancelled by the third-party pharmacies/ doctors
/ Health 29 immediately. You are also required to make the original prescription
available at the time of receipt of the order as per the conditions laid down by the ThirdParty pharmacies/doctors / Health 29. You shall also allow the User’s Agent to offer, on
your behalf, the right to get stamped, the original prescription at the time of receipt of
medicine/ treatment. It is clarified that User’s Agent shall mean the individual agent
offering services as an agent of the User, acting for and behalf of the User for the
purpose of procuring the requisitioned medicines/ services through the process of
collecting the medicines/ services ordered by the User with the User’s consent from the
Licensed Retail Pharmacies/ doctors.
Substitution of Prescribed Drugs/ treatment protocol-You acknowledge and accept that
the order for a substitute of a Prescription Drug/ treatment protocol would only be
processed if the medical expert/ doctor has himself/ herself permitted for any other
equivalent generic drug/ treatment protocol to be dispensed in place of the Prescription
Drug/ treatment protocol in the prescription or if the prescription solely lists the salt
names instead of a specific brand name/ treatment
You further acknowledge and accept that, in the absence of the above, the concerned
Third Party Pharmacy/ doctor would not dispense a substitute drug/ treatment in place
of the Prescription Drug/ treatment.
Invitation to offer for sale – The listing of drugs and other pharmaceutical
products/oncology/health related services on the Website by the Third Party
Pharmacies/ Health 29/ service provider is merely an ‘invitation to an offer for sale’ and
not an ‘offer for sale’. The placement of an order by You shall constitute an offer by You
to enter into an agreement with the Third Party Pharmacies/ service provider (“Offer”).
Post the Offer from the Third Party Pharmacies/service provider, the Company shall
send an email to You with the information on the Offer along with the details of the
concerned Third Party Pharmacy(s)/service provider who may undertake the sale, and
such an email shall not be considered as an acceptance of the Offer. The acceptance of
the Offer would only be undertaken by the Third Party Pharmacy(s)/service provider
after the validation/ verification of the prescription by such Third Party Pharmacy /
service provider (in case of Prescription Drugs/ treatment protocol) and the
ascertainment of the available stock in the relevant Third Party Pharmacy(s)/ service
provider (in the case of prescription as well as other drugs/ pharmaceutical products),
by way of a confirmatory email to be sent to You.
It is hereby clarified that any reference of the term ‘offer/ offered for sale by the licensed
construed solely as an ‘invitation to offer for sale’ by any such licensed Retail
Pharmacies/ service provider.
Transfer of Property and Completion of Sale – Upon acceptance of the Offer by the
concerned licensed Retail Pharmacies/ service provider (being the brick and mortar
pharmacy/ hospital, the Pharmaceutical Drugs and Services would be dispensed at the
pharmacy/ hospital, in accordance with the terms of the order placed by You. Such
dispensation shall also take place under the direct/ personal supervision of the
pharmacist/ service provider of the licensed Retail Pharmacies/ service provider,
wherever required under the applicable law(s).
You agree and acknowledge that the property and title in the Pharmaceutical Drugs and
Services ordered by You shall stand immediately transferred to You upon the
dispensation of Pharmaceutical Drugs and Services and the raising of the invoice at the
concerned licensed Retail Pharmacies/ hospital. Accordingly, the sale of
Pharmaceutical Drugs and Services is concluded at the concerned licensed Retail
Pharmacies/ hospital itself.
The invoice in relation to the Pharmaceutical Drugs and Services, that are required to
be delivered to You shall be issued by the concerned licensed Retail Pharmacies/
service provider (being the brick and mortar pharmacy/hospital) which is to process and
satisfy the order for such Pharmaceutical Drugs and Services.
Selling of Drugs – The Pharmaceutical Drugs shall be displayed, exhibited, offered for
sale or sale / sold by the Licensed Retail Pharmacies to the Users and not by the
Company in any manner whatsoever. User accepts and acknowledges that the User’s
Agent shall be responsible to collect the medicines ordered by User from the Licensed
Retail Pharmacy and to carry it to the address notified by User, with no control over the
Pharmaceutical Drugs displayed, exhibited, offered for sale or sale / sold by the
Licensed Retail Pharmacies and that the there is no direct or indirect liability of the
Company and/or User’s Agent and there is no additional obligation on the Company and
/ or User’s Agent apart from collection of medicines for the User and that the Company
and / or User’s Agent assumes no vicarious liability of any form or nature whatsoever.
User further agrees and acknowledges that the User’s Agent acts as the agent of the
User for collecting the medicines from the Licensed Retail Pharmacy. The
aforementioned services are being undertaken by Users’ Agent with Users’ consent and
therefore the Company is merely facilitating for the User and Users’ Agent to connect.
The Users’ Agent is independently offering pick-up and collection services and in no
event shall the Company be responsible and liable for the act of the Users’ Agent’s
including acts of omissions or commissions while carrying out its obligation.
• 4.3) Online Doctor Consultancy – The Company is a facilitator of healthcare
services that provides healthcare products and services to the Users. The words
“Your Physician” or “Your Doctor” or “Healthcare Provider” or similar words on
the Website, shall be interpreted and mean the User’s personal doctor with
whom the User has a doctor-patient relationship. The third party registered
medical practitioners are not related to Company but merely providing medical
consultation to You with Your consent. You agree and acknowledge that the third
party registered medical practitioners are independent contractors and hence,
the Company, in no event, shall be directly or vicariously liable for any advice or
medical consultancy or any loss arising from the third party registered medical
• The e-prescription which may be issued by the registered medical practitioner(s),
in certain events, may not be a valid prescription under applicable law(s) of India
and may not be used for dispensation of medicines/services by any pharmacist
/hospitals including the third-party licensed retail pharmacies/ hospitals. We will
only act as an aggregator in the event You request Us to process the eprescription or any form thereof (whether original or scanned copy of the original
prescription). We will have no responsibility or liability in such events. You agree
and acknowledge that it shall be at your sole responsibility and risk.
• The Company does not recommend any specific registered medical
practitioner(s), tests, products, opinions or other information that may be
mentioned in the Website. Dependence on any information provided on the
Website is solely at Your own risk. You should connect to the nearest
doctor/hospital or any related helpline in case of any medical emergency.
• The Services are not for use in medical emergencies or for critical health
situations and may not be best solution where a face-to-face consultation is
required. Hence, we discourage any delay in seeking advice from Your doctor on
account of something that You may have heard/viewed on the Website.
• Further, the Company shall not and it is Your responsibility for ensuring that the
information submitted by third party/doctors is accurate and the Company shall
not make any effort to validate any information provided by You for using the
Services with respect to content,
• The opinions, statements, consultation via digital mode provided by the third
party registered medical practitioners through the Website is not the opinions of
the Company or its affiliates etc. The Company makes no warranty that the
Services will meet Your requirements, or that the Service(s) will be uninterrupted,
timely, secure, or error free. This includes loss of data or any service interruption
caused by the Company employees. The Company is not responsible for
transmission errors, corruption of data.
• 4.4) Cancellation, Returns and Refund Policy
Medicine/ services Orders
• You can cancel the order from the Company’s Website or digital platform. You
can also refuse to accept the order, at the time of handing over of the products/
services that are brought to you by the Agent and the refund will be processed
into the payment source, in the event the order amount was paid online or in any
manner prior to accepting these products and / or services.
• Healthcare Products
• An order can be cancelled by getting in touch with our Customer Care team
before the shipment is handed over to your logistics agent/ start of services. You
can also refuse to accept the order/services, at the time of handing over of the
products/ services that are brought to you by the User’s Agent and a refund will
be processed into the payment source, in the event the order amount was paid
online or in any manner prior to accepting these products and / or services.
• Return Policy:
Health29 offers a flexible return policy for items/ services ordered using the Company’s
Website and / or digital platform Under this policy, each item/ services purchased by the
User will have a returnable window which can vary anywhere between 0 to 15 days,
post acceptance of the products / services that are handed over by the User’s Agent to
the User, depending on the product and / or service ordered by the User. The return
window will be updated regularly and listed in the product details section and in the
returns section of the order, once products / services that are handed over by the User’s
Agent to the User, depending on the product and / or service ordered by the User,
depending on the terms offered by the Third- Party Pharmacy and/or third party vendor/
service provider. .
• As per terms offered by all the Third-Party Pharmacies and/or any other third
party vendor/ service provider on the Platform. The items shall not be eligible for
a return under the following circumstances:
• 1. If the item has been opened, partially used or disfigured. The User is strongly
advised to check the package carefully at the time of acceptance of products by
the User from the User’s Agent.
• 2. If the item is a consumable item.
• 3. If the item’s / packaging/ box/ seal has been tampered with; The User is
strongly advised to check the package carefully at the time of acceptance of
products by the User from the User’s Agent and it is emphasized that the User
should not accept the order if the package appears to be tampered/broken.
• 4. If it is mentioned on the product detail page that the item is non-returnable
• 5. If the return window for any or all items in an order has expired.
• 6. Any accessories supplied with the item(s) are missing.
• 7. If the item does not have the original serial number / UPC number / barcode
affixed, which was present at the time of acceptance of products by the User
from the User’s Agent.
• 8. Any damage / defect which is not covered under the manufacturer’s warranty.
• 9. If the item is damaged due to visible misuse.
• 10. Items related to baby care, food & nutrition, healthcare devices and sexual
wellness such as but not limited to diapers, health drinks, health supplements,
glucometers, glucometer strips/lancets, health monitors, condoms,
pregnancy/fertility kits, etc.
• Injections, health monitor and equipment’s, ortho support.
• Return Process: You can raise a request to return the items.
• We will pick up the returnable items within 2 – 4 days from the date of request.
Please keep the return package ready in its original packaging. You are also
requested to keep a copy of the invoice/ bill from the partner licensed retail
pharmacy handy for verification.
Special Note –
Items marked as “Non-Returnable” on the product/ services detail page or items/
services whose return window has expired cannot be returned. If such an item/ services
is indeed returned along with another returnable item, health29 will disallow a refund or
return of the “Non-Returnable” product/ services to you when our partner licensed retail
pharmacy verifies the returned item(s).
• Once the refund has been initiated for eligible returns
• 1)NEFT: 10-15 business days post refund initiation;
• 2) Online refund: 10-15 business days post refund initiation subject to the bank
turnaround time and RBI Guidelines.
• *The MRP/ list price mentioned at the time of return is without discount and total
amount to be refunded listed is an estimate. Total amount paid by You for the
medicine(s)/ services will be refunded once pick up is completed and verified by
the third-party licensed Retail Pharmacies/ service provider
4.5 Services Offered In Operator’s Discretion. Access to www.health29.in is
permitted on a temporary basis, and We reserve the right to withdraw or amend the
Services we provide without notice. www.health29.in is updated regularly, and may
change at any time. You acknowledge and agree that the specific form and/or nature of
www.health29.in or Services may change from time to time without prior notice and we
may cease providing the Services (or any specific features within the Services) to You
or to users generally at our sole discretion, without prior notice to you. If the need
arises, we may suspend access to www.health29.in,or close it indefinitely. Any of the
material on www.health29.in may be out of date at any given time, and we are under no
obligation to update such material. We will not be liable if for any reason
www.health29.in is unavailable at any time or for any period but this shall not, of itself,
preclude us from returning to you any money that is properly due to you. We may
terminate your Account, delete any content or information that you have posted on
www.health29.in, and/or prohibit you from using or accessing www.health29.in or
Service (or any portion, aspect or feature of the Service) for any reason, at any time in
our sole discretion. Without limiting the generality of the foregoing, we shall have the
right to reject any chat or Video Call in Our absolute discretion. We will not be liable for
any loss whatsoever arising from the cancellation of any chat or Video Call, including
any realizable or perceived loss, for whatever reason.
4.6. Your Access. You may only use the Services if you reside in a jurisdiction that
permits you to seek medical advice online for secondary purposes , the primary being
the physical examination by Practitioner of Your choice. Subject to these Terms, You
are responsible for making all technical or other arrangements necessary for You to
have access to www.health29.in.
4.7. Services for Personal Use Only. You shall not reproduce, duplicate, copy, sell,
trade or resell the Services for any purpose.
4.8. Access Disruptions. We are not responsible or liable in any way for any Internet
disruptions or disconnections, and all risk and responsibility rests with You.
5. REGISTRATION AND ACCOUNT CREATION
5.1. Account Registration. You must register an account with Us (“Account”) before
you can download any Software, or use any of the services being offered by
www.health29.in. You must be at least 18 years old in order to register an Account. We
reserve the right to suspend your Account and request proof of age in order to ensure
that minors are not using the service. If satisfactory proof of age is not provided we
further reserve the right to permanently suspend your Account. It is further mandatory
that for the services to be utilized for a minor, the Account shall be maintained by a
major and the services to be utilized by the minor under the direct supervision of the
5.2. Accounts Open in Our Discretion. We reserve the right to suspend, disable or
terminate your Account at any time in our sole discretion. Unless otherwise required or
directed by the Concerned authorities in accordance with the relevant provisions of the
Regulations, all decisions regarding the opening, maintenance and closing of Accounts
rests with us and any decisions We take regarding any aspect of the services to be
offered or not is final.
5.3. Information Required. If you choose to register an Account you will be required
to provide your full name, address, date of birth, email address and telephone/mobile
phone number. If your identity cannot be validated, you may be required to submit
additional information or documentation. You will also be required to answer one or
more security questions, after which you will be sent a confirmatory email. You may
also be required to update the information or data or to provide additional items as part
of ongoing efforts to prevent illegal and fraudulent activities, and/or to comply with the
Medical ethics policies and protocols.
5.4. Information to be Valid and Verifiable. All information and data that you provide
to us either at the time you register for an Account or at any subsequent time must be
truthful, accurate and verifiable in all respects. By providing such information and data
you consent to us submitting it to third party providers of age and identification services
to verify that you are who you say you are and that the information you give is true and
accurate. We reserve the right to use third party verification services to authenticate
your account information and identity, and you expressly acknowledge and agree that
we may confirm the accuracy of any information you submit against government-issued
ID. If you have provided false information or if you are unable or unwilling to provide
documentation to confirm your information, as we are unable to confirm your identity,
your Account may be terminated and any and all activity within the Account deemed
invalid. By registering an Account you grant us the right to disclose your identity and
any information that you have provided in connection with your account to anyone who
makes any claim or allegation that: (a) you are a minor or under the minimum age
required to make use of any part of www.health29.in; or (b) any Posting or other
material posted or uploaded by you to www.health29.in constitutes a violation of their
intellectual property rights, or of their right to privacy or was otherwise posted or
5.5. Access Credentials. You will be able to log in to your Account using your email
address. You must treat your user Account ID and password as confidential and not
disclose any part of them to anyone else. We have the right to disable any user Account
ID, password whether chosen by you or assigned by us, at any time, if in Our opinion
you have failed to comply with any of the provisions of these Terms of Service. You are
responsible for ensuring that no one else (particularly but without limitation those who
may share your internet connection) is able to make use of your Account ID (or email
address) and password and you shall be responsible for all transactions that take place
on your Account whether or not you knew or consented to such transactions taking
5.6. Account Reviews. You agree that we may at any time investigate your Account
to ensure compliance with these Terms and to ensure that no improper or illegal activity
is or has taken place, including without limitation fraudulent activity or activity that is
contemplated as breach by Our Medical ethics committee policy and protocols. In the
event that it is determined that your Account has been involved in any of the above, we
shall be entitled to close Your account without any further notice.
Details regarding Users account can be found in your account control panel (https://
The User shall defend, indemnify, save and hold www.health29.in, its affiliates harmless
from all demands, liabilities, claims and expenses, including attorney’s fees, fees of third
parties relating to or arising under this Agreement, the Services provided hereunder or
your use of the Services, including without limitation, infringement by You or someone
else using the service with your device ( Smartphone, Tablet or Computer), of any
intellectual property or other proprietary right of any person or entity, or from the
violation of any of policies relating to the Service(s) provided.
Notwithstanding the above, the Consumer’s exclusive remedies for all damages, losses
and causes of actions whether in contract, including negligence or otherwise, shall not
exceed the aggregate INR amount which the User paid directly to www.health29.in for
the service in question. Such limitations shall apply to www.health29.in total liability,
including without limitation any liability for damages caused or allegedly caused by any
failure of performance, error, omission, interruption, deletion, defect, delay in operation
of transmission, communications failure, theft of destruction of or unauthorized access
to, alteration of, or use of records, whether for breach of contract, tortuous behavior,
negligence, or under any other cause of action.
In no event shall www.health29.in nor any of its affiliates/directors be liable for any
direct damages in excess of the purchase price for the product. In addition, to the
maximum extent permitted by law, in no event shall www.health29.in or its directors nor
any of its affiliates be liable for any special, punitive, indirect, incidental or consequential
damages, including but not limited to personal injury, wrongful death, loss of use, loss of
profits, interruption of service or loss of data, whether in any action in warranty, contract,
tort (including, but not limited to negligence or fundamental breach), or otherwise arising
out of or in any way connected with the use of, or the inability to use, this website or any
service offered through this website or any material or information contained in,
accessed through, or products purchased on this website, even if an authorized
representative of www.health29.in is advised of the likelihood or possibility of the same.
To the extent certain jurisdictions restrict any of the above limitations of liability; such
limitations shall not apply in such jurisdictions to the extent of such restrictions.
User acknowledges that the use of www.health29.in services is solely at your own risk,
and that you assume full responsibility for all risks associated therewith. To the extent
that any of the Content included on www.health29.in is provided by third party content
providers or other users, we have no editorial control or responsibility of such content
appearing on www.health29.in. All information, products or services contained on or
provided through this website are provided “as is”, without any warranty of any kind,
express or implied, to the fullest extent permissible under applicable law.
www.health29.in and its Affiliates hereby disclaim all representations and warranties,
express or implied, statutory or otherwise, including but not limited to warranties of
merchantability, appropriateness, title, non-infringement and freedom from virus strains.
Without limiting the foregoing, www.health29.in and its affiliates make no warranty as to
the reliability, accuracy, timeliness, usefulness, adequacy, completeness or suitability of
the www.health29.in products and services provided hereunder. www.health29.in
makes no representations or warranties about the satisfaction of government
The Advice being availed on the portal is purely for specific informational purposes and
in no manner shall be construed as the primarily medical advice/prescription, or a
substitute for physical examination or care from the medical professionals. No
consultation availed through the portal shall be used for correction/treatment of any
health disorder or shall be construed as symptomatic treatment. The interactive
responses (if any) furnished by or through, this Website are not intended to or implied to
be professional medical advice. Users are advised to treat the responses of the portal
as Second Opinion and synchronization by the treating physician or health service
provider is recommended.
No medications or treatments as may be described on this Website should be taken or
begun without first consulting your physician or other healthcare provider.
Use of any service of www.health29.in, in any manner, doesn’t lead to establishment of
Doctor-Patient relationship and thus the consequences flowing from such relationship
are as well debarred. The portal doesn’t intend to treat a patient, diagnose any health
disorder or prescribe the medication.
On-line consultations lack physical examination and hence, the same shall not be
treated as Professional advices as the advices on the portal are provided on the basis
on medical history, inputs and symptoms extended by the User itself and hence , do not
cements themselves as prescriptions.
It is hereby clarified that in no circumstances or manner, to the maximum extent ,the
professionals concerned shall not be responsible or liable for any loss or damage of any
kind incurred as the result of advices or transactions.
Neither www.health29.in nor any of its owners, managers, directors, employees, agents,
partners, advertisers or affiliates assumes any legal responsibility for any incorrect or
misleading information provided by any professional or contained within the Site.
9. OUR LIABILITY
9.1. NOTHING IN THESE TERMS SHALL EXCLUDE OR LIMIT OUR WARRANTY
OR LIABILITY FOR LOSSES WHICH MAY NOT BE LAWFULLY EXCLUDED OR
LIMITED BY APPLICABLE LAW. SOME JURISDICTIONS DO NOT ALLOW THE
EXCLUSION OF CERTAIN WARRANTIES OR CONDITIONS OR THE LIMITATION
OR EXCLUSION OF LIABILITY FOR LOSS OR DAMAGE CAUSED BY NEGLIGENCE,
BREACH OF CONTRACT OR BREACH OF IMPLIED TERMS, OR INCIDENTAL OR
CONSEQUENTIAL DAMAGES. ACCORDINGLY, ONLY THE LIMITATIONS WHICH
ARE LAWFUL IN YOUR JURISDICTION WILL APPLY TO YOU AND OUR LIABILITY
WILL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW. YOU
EXPRESSLY UNDERSTAND AND AGREE THAT YOUR ACCESS
TO WWW.HEALTH29.INAND YOUR USE OF THE SERVICES IS AT YOUR SOLE
RISK AND THAT THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” IN
PARTICULAR, WE AND OUR SUBSIDIARIES, AFFILIATES, SERVICE PROVIDERS
AND LICENSORS DO NOT REPRESENT OR WARRANT TO YOU THAT: (I) YOUR
USE OF WWW.HEALTH29.IN OR THE SERVICES WILL MEET YOUR
REQUIREMENTS, (II) YOUR USE OF WWW.HEALTH29.INOR THE SERVICES WILL
BE UNINTERRUPTED, TIMELY, SECURE OR FREE FROM ERROR, (III) ANY
INFORMATION OBTAINED BY YOU AS A RESULT OF YOUR USE
OF WWW.HEALTH29.INOR SERVICES WILL BE ACCURATE OR RELIABLE, AND
(D) THAT DEFECTS IN THE OPERATION OR FUNCTIONALITY OF ANY SOFTWARE
PROVIDED TO YOU AS PART OF THE SERVICES WILL BE CORRECTED. ANY
MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE
OF WWW.HEALTH29.IN OR SERVICES IS DONE AT YOUR OWN DISCRETION AND
RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO
YOUR COMPUTER SYSTEM OR OTHER DEVICE OR LOSS OF DATA THAT
RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIAL. NO ADVICE OR
INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM US OR
THROUGH OR FROM WWW.HEALTH29.INOR SERVICES SHALL CREATE ANY
WARRANTY NOT EXPRESSLY STATED IN THE TERMS. WE FURTHER
EXPRESSLY DISCLAIM ALL WARRANTIES AND CONDITIONS OF ANY KIND,
WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE
IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR
A PARTICULAR PURPOSE ND NON-INFRINGEMENT.
9.2. YOU EXPRESSLY UNDERSTAND AND AGREE THAT WE, OUR
SUBSIDIARIES AND AFFILIATES, AND SUPPLIERS AND LICENSORS SHALL NOT
BE LIABLE TO YOU FOR: (I) ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL
CONSEQUENTIAL OR EXEMPLARY DAMAGES WHICH MAY BE INCURRED BY
YOU, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY. THIS SHALL
INCLUDE, BUT NOT BE LIMITED TO, ANY LOSS (WHETHER INCURRED DIRECTLY
OR INDIRECTLY), COST OF PROCUREMENT OF SUBSTITUTE GOODS OR
SERVICES, OR OTHER INTANGIBLE LOSS; (II) ANY LOSS OR DAMAGE WHICH
MAY BE INCURRED BY YOU, INCLUDING BUT NOT LIMITED TO LOSS OR
DAMAGE AS A RESULT OF: (A) ANY CHANGES WHICH WE MAY MAKE
TO WWW.HEALTH29.IN OR SERVICES, OR FOR ANY PERMANENT OR
TEMPORARY CESSATION IN THE PROVISION OF THE SERVICES (OR ANY
FEATURES WITHIN THE SERVICES); (B) THE DELETION OF, CORRUPTION OF,
OR FAILURE TO STORE, ANY CONTENT AND OTHER COMMUNICATIONS DATA
MAINTAINED OR TRANSMITTED BY OR THROUGH YOUR USE OF THE
SERVICES; (C) YOUR FAILURE TO PROVIDE US WITH ACCURATE ACCOUNT
INFORMATION; (D) YOUR FAILURE TO KEEP YOUR PASSWORD OR ACCOUNT
DETAILS SECURE AND CONFIDENTIAL. THE LIMITATIONS ON OUR LIABILITY
ABOVE SHALL APPLY WHETHER OR NOT WE HAVE BEEN ADVISED OF OR
SHOULD HAVE BEEN AWARE OF THE POSSIBILITY OF ANY SUCH LOSSES
10.INFORMATION ABOUT YOU AND YOUR VISITS TO WWW.HEALTH29.IN
using www.health29.in, you consent to such processing and you warrant that all data
provided by You is accurate and complete.
10.3. You hereby release and hold harmless us and Our Associates, service
providers, licensors, licensees, affiliates, successors and assigns from any and all
claims, causes of action, remedies and / or damages arising from the use of your rights
in accordance with the previous clause.
11.VIRUSES, HACKING AND OTHER OFFENCES
11.1. You must not misuse www.health29.in by knowingly introducing viruses,
Trojans, worms, logic bombs or other material which is malicious or technologically
harmful. You must not attempt to gain un-authorized access to www.health29.in, the
server(s) on which www.health29.in is stored or any server, computer or database
connected to www.health29.in. You must not attack www.health29.in via a denial-ofservice attack or a distributed denial-of service attack. By breaching this provision, you
would commit a criminal offence. We will report any such breach to the relevant law
enforcement authorities and we will co-operate with those authorities by disclosing your
identity to them. In the event of such a breach, your right to use www.health29.in will
cease immediately and you shall immediately forfeit all amounts in your Account as
liquidated damages incurred as a consequence of such attack.
11.2. We will not be liable for any loss or damage caused by a distributed denial-ofservice attack, viruses or other technologically harmful material that may infect your
computer equipment, computer programs, data or other proprietary material due to your
use of www.health29.in or to your downloading of any material posted on it, or on any
website linked to it.
11.3. We carry out continuous monitoring and undertake rigorous examination of play
by both manual and automated means in order to detect such behavior and any players
who violate this will be banned from using www.health29.in for life.
12.LINKING TO AND FROM www.health29.in
12.1. You may link to our home page with our permission, which you can request from
firstname.lastname@example.org, provided You do so in a way that is fair and legal and does
not damage Our reputation or take advantage of it, but you must not establish a link in
such a way as to suggest any form of association, approval or endorsement on our part
where none exists. This permission may be revoked by us at any time.
12.2. You must not establish a link from any website that is not owned by You.
12.3. www.health29.in must not be framed on any other website, nor may you create
a link to any part of www.health29.in other than the home page. We reserve the right to
withdraw linking permission without notice. www.health29.in from which you are linking
must comply in all respects with the standards we establish from time to time.
12.4. If you wish to make any use of material on www.health29.in other than that set
out above, please address your request to email@example.com.
12.5. www.health29.in may include hyperlinks to other web sites or content or
resources. We have no control over any web sites or resources which are provided by
companies or persons. You acknowledge and agree that we are not responsible for the
availability of any such external sites or resources, and We do not endorse any
advertising, products or other materials on or available from such web sites or
resources. You acknowledge and agree that We shall not be liable for any loss or
damage that may be incurred by You as a result of the availability of those external sites
or resources, or as a result of any reliance placed by You on the completeness,
accuracy or existence of any advertising, products or other materials on, or available
from, such web sites or resources. We encourage You to be aware of when you leave
13.JURISDICTION, APPLICABLE LAW, AND DISPUTE RESOLUTION
13.1. The rights and obligations of the parties pursuant to this Agreement are
governed by, and shall be construed in accordance with, the laws of India and State
Laws of State of Haryana . You hereby irrevocably submit to the exclusive jurisdiction of
the Courts of the Haryana .for any dispute arising under or relating to this Agreement
and waive your right to institute legal proceedings in any other jurisdiction. However, We
shall be entitled to institute legal proceedings in connection with any matter arising
under this Agreement in any jurisdiction where you reside, do business or have assets.
The concerned party declares to have read and understood these terms &
conditions and agrees with the conditions and the privacy statement.
The Terms & conditions are published and as may be updated from time to time and
posted at http:// www.health29.in/terms-and-conditions/, represents the complete
agreement and understanding between us with respect to the Service and supersedes
any other written or oral agreement.
If any dispute arises between a user/users and www.health29.in arising out of use of
www.health29.in or thereafter, in connection with the validity, interpretation,
implementation or alleged breach of any provision of this Agreement, the dispute shall
be referred to a sole Arbitrator who shall be an independent and neutral third party
appointed by www.health29.in. Decision of the Arbitrator shall be final and binding on
both the parties to the dispute. The place of arbitration shall be at New Delhi. The
Arbitration & Conciliation Act, 1996, shall govern the arbitration proceedings.
13.2. If you have any complaints or concerns arising from your use of
www.health29.in, including any concerns about material which appears on
www.health29.in, please in the first instance contact firstname.lastname@example.org, where a
dedicated member of Our team of Customer Service Representatives will handle your
complaint. If your complaint cannot be resolved to your satisfaction by our Customer
Service Representative, you may request in writing to email@example.com that
the complaint be escalated to a Customer Service Supervisor. If your complaint cannot
be resolved to your satisfaction by our Customer Service Supervisor, you may request
in writing to firstname.lastname@example.org that the complaint be further escalated to our
13.3. We prefer to deal with disputes internally in accordance with the above
procedures, you can also direct your complaint to Our Managing Director (MD) at
email@example.com. Complaints must be submitted not less than seven days and not
more than six months after the date on which the subject matter of the complaint first
Article 14. Advertising on www.health29.in
14.1 www.health29.in offers several possibilities of advertising viawww.health29.in,
including company presentations and banners. The form, time, and placing conditions of
individual advertisements are discussable. The tariffs of www.health29.in are available
on www.health29.in and need to be agreed on by both parties before signing an
1. www.health29.in has the right to cancel or refuse a banner, presentation or other
advertisements at any time in case of conflict with law or the policy of
2. www.health29.in also has the right to cancel or refuse the content of a banner,
presentation or other advertisements if the content is considered illegal, unethical
3. www.health29.in also has the right to directly cancel the contract with the
advertiser without involvement of jurisdiction. This right overrules the other rights
Article 15. Force Majeure
www.health29.in will not be liable for any delay, interruption or failure in the provisioning
of services if caused by acts of God, declared or undeclared war, fire, flood, storm,
slide, earthquake, power failure, the inability to obtain equipment, supplies or other
facilities that are not caused by a failure to pay, labor disputes, or other similar events
beyond our control that may prevent or delay service provisioning.
Article 16. Intellectual property rights
16.1 All brand rights, business rights, database rights and all other intellectual
property rights based on www.health29.in, the services of www.health29.in, the
information on www.health29.in are only given by www.health29.in and/or its licensee.
Article 17. Scope conditions
17.1 If at least one of the issues in these terms & conditions turns out to be invalid or
inapplicable, the other issues will keep their validity. The issues that are not valid or
applicable will be replaced by issues that are similar and valid in order to make them
Article 18. Length of the agreement, adjustment
18.1 Contracts with www.health29.in are valid for an undetermined period,
unless the contract specifically states differently. Cancellation is possible at any time,
both for the USER and www.health29.in, with a cancellation period of 4 weeks. When
ending the contract, all access to www.health29.in will be denied.
18.2 www.health29.in has the right to change these terms & conditions at any
time. Changes will be notified through www.health29.in. If the User does not agree with
the change, the User has the right to inform www.health29.in (by email) within 3 days
after the announcement.
Article 19. Unenforceable Provisions
If any part of this Agreement is found to be invalid or unenforceable
under applicable law, such part will be ineffective to the extent of such invalid or
unenforceable part only, without affecting the remaining parts of this Agreement in any
Article 20. Waiver
No waiver of any of the provisions of this Agreement will be deemed to constitute a
waiver of any other provision nor shall such a waiver constitute a continuing waiver
unless otherwise expressly provided in writing duly executed by the party to be bound
us when you use this Website and any other personal information that you may provide
Article 22. Copyright Notice
This Website is the copyright of www.health29.in effective beginning in 2015 and
continuing in all future years. All rights reserved. The Content contained on this Website
is the copyright of www.health29.in, except to the extent that www.health29.in is
licensed or otherwise permitted to use any Content from third parties.
Article 23. Successors and Assigns
The terms and conditions of this Agreement will inure to the benefit of www.health29.in,
its affiliates and each of its respective successors and assigns. The terms and
conditions of this Agreement will be binding on you and your heirs, executors,
administrators, any permitted assigns, and your personal representatives.